Prisma Andino is an tour operator that offers travel tours, travel guides and lots more. Our website, mobile properties, and related applications (collectively, our “Website”) are part of Prisma Andino, which is owned and operated by Prisma Andino Travel Inc. More details about Prisma Andino Travel Inc can be found below under “Contact us.”

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services. Before submitting your personal information to us, please read this Policy carefully to learn about our privacy practices. By visiting Prisma Andino’s website, www.prismandino.com, you are accepting the practices described herein.

  • What information we collect from you
  • How we use your information
  • With whom we share your information
  • How we protect your information

What information we collect from you

In General.

We receive and store any information you enter on our Website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date).

We may also request information about your travel plans, style, and preferences, including meal requests, seat selection, frequent flyer/hotel/car rental program information, and flight class, luggage, and ticketing options. You can choose not to provide information to us, but in general some information about you is required in order for you to receive relevant offerings and services from Prisma Andino and enjoy other benefits of being a registered member. In addition, some information is also required in order for you to ask us a question or initiate other transactions on our site.

Information About Others.

You will have the opportunity to provide contact and travel-related information for other people through our Website. If you make a reservation for someone else through Prisma Andino, you will need to submit that individual’s personal information. You must obtain the consent of other individuals prior to providing us with their personal information, as any access to view or modify their information will be available only through your account.

Information from Other Sources.

We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to other information about you. For example, if you visit Prisma Andino by “clicking through” from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. We will work with our existing partners and potential future partners to improve and personalize your use of our Website in accordance with the practices outlined in this section and Policy.

Automatic Information.

We automatically collect some information from your computer or Device when you visit Prisma Andino. For example, we will collect session data, including your IP address, Web browser software, and referring website. We also may collect information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience.

Payment Information.

If you make travel reservations with Prisma Andino, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address.

Cookies and Other Web Technologies.

Cookies are small data text files and can be stored on your computer’s hard drive or your Device (if your Web browser permits). Prisma Andino uses cookies for the following general purposes:

  • To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit. We also may record your password in a cookie, if you checked the box entitled “Save this password for automatic sign-in.” Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes.
  • To help measure and research the effectiveness of features and offerings, services, and email communications (by determining which emails you open and act upon).

The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most types of cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tours offered on our site.

Our sites also may use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings and services.

How we use your information

Prisma Andino uses the information we collect about you for the following general purposes: for registration and to manage your account, including to allow your access to and use of our site; to communicate with you in general, including to provide information about our travel tours and services; to facilitate your booking of travel reservations; to respond to your questions; to measure interest in and improve our travel tours, services, and Website; to notify you about special offers and travel tours or services available from us that may be of interest to you; to improve your experience with Prisma Andino; to resolve disputes or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

With whom we share your information

Prisma Andino may share your information with the following entities:

  • Suppliers who fulfill your travel reservations.
  • Third-party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing and fraud prevention. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

We also may share your information if we believe, in our sole discretion, that such disclosure is necessary…

  • To comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • To investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Prisma Andino, our customers, or others; and in connection with our Terms of Use and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

How we protect your information

We want you to feel confident about using Prisma Andino, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

© 2018 Prisma Andino Travel Inc. All rights reserved.