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1) What does Prisma Andino Travel actually do?
We design and coordinate tailor-made trips across South America, combining trusted local guides, smooth logistics, and real human assistance before and during your journey. 

2) Do you offer a free consultation?
Yes. We offer a free short travel assessment with local experts to understand your style, timing, and priorities before building your plan. 

3) How do we start?
Just message us (WhatsApp or the contact form) with: travel dates (even approximate), number of travelers, must-see places, comfort level, and any “non-negotiables” (pace, hotel style, private vs group). 

4) How long does it take to receive a proposal?
Most custom proposals are delivered after we collect the essentials. For more complex trips (multi-country, Patagonia + Uyuni, larger groups), we may propose a quick call and a clear timeline.

5) Are your trips private or group tours?
Both. Many guests choose private tours (driver/guide, private transfers, flexible pacing). In some destinations we can also include small-group excursions when they make sense and improve value.

6) Can you plan a trip even if I already booked flights or hotels?
Absolutely. We can build the itinerary around what you already booked, and add transfers, excursions, guides, and coordination so everything connects perfectly.

7) Do you help during the trip, or only before departure?
We assist you before departure and remain available during the trip for coordination and support (especially when weather, schedules, or logistics change).

8) What’s typically included in a Prisma Andino itinerary?
Depending on the program: airport transfers, private transport, guided tours, entry planning, accommodation options, domestic flights or long-distance transport planning, and a clear day-by-day schedule.

9) Are international flights included?
Usually international flights are booked by travelers, but we can advise on the best routing and timing, and in some cases we can include them in a full package upon request.

10) Are hotels included?
They can be. We can include hotels inside your quote, or propose hotel options for you to book directly—whichever you prefer.

11) Can you arrange special experiences?
Yes—cultural immersion, gastronomy, nature and adventure, scenic trains, photography-friendly timing, and unique local experiences (when safe and appropriate).

12) How do payments work?
You receive a clear quote with payment schedule and what is included/excluded. For large and complex projects, a planning or commitment deposit may be required (and is credited according to the written agreement).

13) Do I need travel insurance?
We strongly recommend it—especially for remote areas, high-altitude routes, Patagonia weather variability, and activities with strict supplier cancellation terms.

14) What documents do I need (passport/visa)?
Requirements depend on your nationality and the countries visited (e.g., Chile, Bolivia, Peru, Argentina). We’ll guide you on the typical requirements, but final responsibility remains with the traveler. 

15) What happens if weather or strikes affect the plan?
We build realistic logistics and help you react when conditions change. Some disruptions (weather, strikes, supplier schedule changes) are outside any agency’s control, but good coordination makes a big difference. 

16) Do you only sell the destinations shown on the website?
No—those are highlight routes. We also combine multiple regions and countries into one coherent journey, including cross-border routes when they’re the best option.

17) Can I combine Atacama + Uyuni in one trip?
Yes, it’s one of the classic epic routes. We plan it carefully around altitude adaptation, border logistics, vehicle type, and seasonal conditions.

18) Patagonia: Chile or Argentina — which one is better?
They’re different and complementary. Torres del Paine is famous for iconic trails and viewpoints; Perito Moreno Glacieris a glacier experience that feels like another planet. Many travelers do both.

19) Rapa Nui: how many days do I need?
Typically 3–5 days works well, depending on how deeply you want to explore and your pace (and whether you want free time for beaches, hikes, or cultural activities).

20) Peru: can you add Sacred Valley + Cusco around Machu Picchu?
Yes. Machu Picchu is best enjoyed as part of a well-paced route including altitude adaptation and the right train/timing strategy.

21) Is this suitable for families and kids?
Yes—when we design the pacing properly (shorter drives, fewer early departures, warm lodging where needed, and child-friendly activities).

22) High altitude worries me—what do you do about it?
We plan altitude adaptation: gradual ascent when possible, smart overnight choices, and realistic activity intensity. We also advise what to bring and when to rest.

23) What kind of vehicles do you use?
It depends on the terrain. Cities may use private transfers; remote routes use 4x4 or specialized vehicles. For larger groups we can arrange vans/coaches according to comfort level and road conditions.

24) Can you accommodate dietary needs?
Yes—vegetarian/vegan preferences and allergies can usually be managed with advance notice (especially in cities; more limited in remote deserts/highlands).

25) Do you offer “luxury” options?
Yes. We can build premium plans with top hotels, private guides, upgraded transport, and seamless services—without losing authenticity.

26) Why choose you instead of a big online travel platform?
Because you get real people who know the routes, the seasons, and the operational reality—and you get help when things need adjusting, not just an automated confirmation.

27) Will we have a single point of contact?
Yes. You’ll have a clear point of contact for planning and coordination.

28) Can you design a honeymoon / proposal / special occasion trip?
Yes—tell us the occasion and we’ll propose the right pacing, privacy level, and “wow moments” (without forcing touristy clichés).

29) Do you provide a day-by-day itinerary?
Yes. You receive a clear, practical itinerary that includes logistics and timing so the journey feels smooth, not improvised.

30) How do we contact you fastest?
WhatsApp is usually the fastest channel, and the website also has a contact form.